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    Return Policy - Kickoff Co.

    Return/Exchange Policy:

    *This policy is for retail orders only. For our wholesale return/exchange policy, please contact us at sales@kickoffcouture.com

    To make a return and/or exchange, please read the policy and follow the instructions below. Please include the original order invoice, if possible, in your shipment.

    • Merchandise must be shipped back within 14 days of receiving your purchase.
    • Merchandise must have tags still attached, be unworn, unwashed, scent free (no perfume, no smoke, etc.), and stain free (no deodorant or makeup, etc.).
    • ALL earrings, clearance items, and items from promotional sales (e.g. Flash Sale Fridays, Black Friday Deals, etc.) are FINAL SALE and not eligible for returns.
    • You will need to include a return form with your order. It can be printed here.
    • Damages must be reported prior to wearing the item and must be reported within 3 days of receiving it. If your merchandise was defective and is the fault of the manufacturer, we will gladly issue a full refund or exchange the item.
    • Gift cards are not returnable and non-refundable.
    • If an item that does not meet our exchange criteria is shipped back to us, the item will not be accepted and shipped back to the customer. You will not receive a refund or an exchanged item.
    • Once your package has been delivered to us, please allow 3-5 business days for it to be fully processed.
    • If returning the item, you will receive a confirmation email once the refund has been issued. If you wish to exchange the item for a different size, please include that information on the form. We cannot guarantee the item will be in stock. You may have to choose a different item, or a refund. We will contact you with a new tracking number if the item is available, or let you know if it is out of stock.
    • If you purchased an item directly from us at a show or gift market, all items are final sale and no refund will be issued. However, if your item is damaged and you can show proof of damage with a photo  and would like to exchange your item for a different size, please email us at sales@kickoffcouture.com.
    • Not happy with your purchase and it doesn’t meet these guidelines? Contact us! We will do our best to make sure you are happy with your purchase.

    Shipping Instructions:

    • Customer is responsible for shipping costs back to us. WE STRONGLY RECOMMEND USING A SHIPPING METHOD WITH A TRACKING NUMBER. We are not responsible for items lost in transit. Please understand we are a small business and in an effort to keep our prices low we cannot issue shipping credits on returns at this time. However, if you receive defective or incorrect merchandise please contact us to receive a free return label.
    • Your return must be accompanied by a filled-out return form. Please be sure to include correct email address and phone number along with your name and order number.
    • Ship returns and exchanges to:
    Kickoff Co.
    Attn: Returns

                         549 Capri Pt. Lavonia GA 30553

      For any additional questions contact us at brittany@kickoffcouture.com.

      Late or missing refunds:
      Once we receive your return, eligible refunds will be issued to the original form of payment. If you haven’t received a refund yet, first, check your bank account again. If it still has not been issued, contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@kickoffcouture.com.