*This policy is for retail orders only. For our wholesale return/exchange policy, please contact us at firstname.lastname@example.org. Unworn or damaged items may be returned for refund or exchange within 14 days of purchase. Sale items are non returnable. To make a return or exchange, please email email@example.com to request a return authorization code and return instructions. Please let us know at that time if you are returning or exchanging. If exchanging, tell us the item you'd like to exchange your item(s) for. Please include the original order invoice, if possible, in your shipment.
If the returned item has been worn or was not damaged at the time of purchase, a refund will not be issued. Gift cards and clearance items are final sale.
*If you purchased an item directly from us at a show or gift market, all items are final sale and no refund will be issued. However, if your item is damaged and you can show proof of damage with a photo or bringing the item to our office, we will replace the tee for you free of charge. If you are local (Oklahoma City) and would like to exchange your item for a different size, please email us at firstname.lastname@example.org.
If returning or exchanging an item, the customer is responsible for the shipping costs back to us. If exchanging, and it is the customer's first exchange, we will cover return shipping back to the customer. However, if the customer has performed an exchange before, ALL shipping costs are covered by the customer.
Please note: When shipping your item(s) back to us, we strongly recommend that you use a delivery confirmation or track your package. Kickoff Couture is not responsible for lost packages.
Please ship returns to:
7700 N Hudson Suite 1
OKC, OK 73116
Late or missing refunds:
Once we receive your return, eligible refunds will be issued to the original form of payment. If you haven’t received a refund yet, first, check your bank account again. If it still has not been issued, contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
All Kickoff Couture invoices are Net-30. If the invoice is not paid within 30 days of receiving, interest will start to accrue.
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Your payment and personal information is always safe. Our payment software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.